Terms & Conditions


The Terms and Conditions is a legally binding, contractual agreement between you, the website users,

and EasyPuff™. By using this website, you agree to abide by the terms and conditions listed in this

electronic document. Also, if you are incapable of entering into an agreement because you are

younger than 18 years of age or for any other reason, then please do not use this website.

By ticking the terms and conditions box you are agreeing to be over the age of 18, If you are

purchasing e-juice or cartomizers that contain e-juice with or without nicotine you have read

the information page here.


Operations Policy


You can use this website, and create orders on it 24/7.

With regards to any issue, clarification, support, or for any other reason should you wish to contact

us, we will be available for contact only during the working hours from Monday to Friday.

We have enabled multiple payment methods for processing online monetary transactions. Each of them

comes with a different processing fee, which can vary between 0 to 3.7%. You will be duly informed about the

transaction fee during the payment process.

We aim to respond to all the queries, feedback, complaints, and other emails at the earliest. This usually takes us less than 12 hours.

We do our best to ship the product, for which we receive orders, within just 24 hours of receiving the payment for the order. If there is any delay due to an unexpected number of orders, we will notify you by email.

If you are unable to receive the package during office hours, then schedule the delivery to your office. If you are not available for receiving the delivery, then any additional costs to reschedule the package delivery will be borne by you.

Every time you make a purchase on our website, you will receive an email notification apprising you of your purchase. Please keep the order details with you, including the transaction number. Using this number during your communications with us makes your interaction faster and smoother.

If we happen to run out of stock because of unexpected reasons, then the shipping will be delayed. During this time, you are allowed to cancel your order as long as your shipment has not left our premises.

Warranty, Coverage, Returns, and Refunds Policy


All the products sold by EasyPuff™ carry a minimum of 3-month warranty unless otherwise specified in this document or on the respective product page, on all manufacturer’s parts. These warranties are not transferable. Anyone other than the original buyer of the product cannot claim warranties on the product.


The EasyPuff™ warranty is applicable only to the hardware and electronic components a product. It is not applicable to liquids, cartridges, and bonus items that are supplied with the product.

This warranty does not cover normal wear and tear, accidental or intentional damage, abuse, use of product for purposes that it was not designed or intended, neglect on part of the user, failure to follow the operation manual, and unauthorized tampering or repair of the product by someone who is not authorized by EasyPuff™.

It is the buyer’s responsibility to check the product they receive for any pre-existing defects or faults, and immediately report them to EasyPuff™ by email or phone call within 24 hours of the receipt of their product for either refunds or replacements. Delay on part of the buyer will result in refusal of the claims.

Refunds are provided only when the replacements are not available.

EasyPuff™ may ask the buyer to furnish evidence of faults in the product through pictures before authorizing its shipment to our location for repair, return, or refund.

The buyer must provide all the accessories, bonus items, and other items that are received with the faulty product for a fair assessment of the product’s performance. If the product is not in the condition explained by the buyer when it arrives at us and is in working condition, then its return shipping costs will be borne by the buyer.

We will ship the product returned to us only when the buyer has furnished the prior return authorization from us.

We must receive faulty products within 14 days of the product receipt by the buyer. In case of any delays, we reserve the right to refuse the claims by the buyer.


Easy Puff electronic cigarettes or e-cigs. Available from Easy Puff Australia. e cigs, e-cigs, e-cigarettes, are a safer alternative to smoking. Easy Puff Electronic cigarette  cartridge refills, similar to Green Smoke, Greensmoke, Clean Smoke, Cleansmoke

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e-Cig Laws Australia            


South Australia Residents - Electronic Cigarette Laws
Electronic Cigarettes, Vaping Products and e-Liquid - Shipping Electronic Cigarettes to  South Australia

Electronic Cigarettes and Vape e-Liquids containing nicotine & Vaping Products are available to order online for residents of South Australia.  

South Australian and other Australian customers where the purchase of vaping equipment and e-liquids is prohibited in their state can Order Online

directly from our NZ warehouse for delivery to your door within 2-3 business days.

CLICK HERE to order online direct from our NZ warehouse.

Electronic Cigarettes Available In Australia

Electronic Cigarettes and Vape e-Liquids containing nicotine & Vaping Products are available to order online in South Australia, Electronic Cigarettes Queensland, Electronic Cigarettes New South Wales, Electronic Cigarettes Victoria, Electronic Cigarettes Western Australia, Electronic Cigarettes Northern Territory Electronic Cigarettes Tasmania, Electronic Cigarettes Brisbane, Electronic Cigarettes Sydney, Electronic Cigarettes Melbourne, Electronic Cigarettes Adelaide, Electronic Cigarettes Perth, Electronic Cigarettes Darwin, Electronic Cigarettes Alice Springs Electronic Cigarettes Tasmania, Electronic Cigarettes Hobart, Electronic Cigarettes Newcastle, Electronic Cigarettes Gold Coast, Electronic Cigarettes Wollongong, Electronic Cigarettes Cairns 

Easy Puff Vaping Products and e-Liquids are available in Australia

E-Cigarettes Brisbane, E-Cigarettes Sydney, E-Cigarettes Melbourne, E-Cigarettes Adelaide, E-Cigarettes Perth, E-Cigarettes Darwin, E-Cigarettes Alice Springs, E-Cigarettes Tasmania,

E-Cigarettes Hobart, E-Cigarettes Newcastle, E-Cigarettes Gold Coast, E-Cigarettes Wollongong, E-Cigarettes Cairns

EasyPuff Vapor E-Cigs are available in Australia from EasyPuff.com.au 

E-Cigs Brisbane, E-Cigs Sydney, E-Cigs Melbourne, E-Cigs Adelaide, E-Cigs Perth, E-Cigs Darwin, E-Cigs Alice Springs, E-Cigs Tasmania, E-Cigs Hobart, E-Cigs Newcastle,

E-Cigs Gold Coast, E-Cigs Wollongong, E-Cigs Cairns, E-Cigs Broome.