HOME >>> F.A.Q.

F.A.Q. (Frequently Asked Questions)



Q. What is an E-cigarette?


A. Easypuff™ Electronic Cigarette looks like a traditional cigarette, feels like a traditional

cigarette, tastes like a traditional cigarette, but isn't a traditional cigarette. It’s a tar-free

way to enjoy smoking!


Easypuff E-Cigarette is an electronic smoking device or an electronic look alike cigarette

which is also known as E Cigarette or E-cig. It is a non–flammable product that uses state-

of-the-art electronic technology which provides smokers a real smoking experience without

the fire, flame, tobacco, tar, carbon monoxide, ash, stub or smell found in real cigarettes.


Easypuff E-Cig offers smokers a tar-free way to enjoy smoking and the freedom to smoke

almost anywhere. Smokers still get their nicotine, but not the side effects attributable to the

tar contained in commercial tobacco. Neither do smokers get the 4000 chemicals found in

commercial tobacco.


Easypuff E-Cigarettes are reusable (rechargeable by an electric outlet,  car charger, or USB port ) thus avoiding the nuisance of cigarette butts or ashes. Most smokers have a strong attachment to the ritual and sensations of smoking. The main reasons people use Smoking Everywhere E-Cigarette include: a tar-free way to smoke, freedom to smoke almost anywhere, the lack of first- or second-hand smoke, the lack of smoke or tobacco odour and ash, non-flammable, convenient and cheaper than traditional cigarettes (based on one pack per day smoker).


We at Easy Puff believe that the Electronic Cigarette is a better alternative to smoking… If you're a cigarette smoker, have you tried it yet?


Q. What is in EasyPuff E liquid?
A. Please read this information carefully before you start using this our E liquid products as it contains important information, print this page you may need to read again. At EasyPuff we want you to know what's in our products, we keep our customers informed so they can be certain they have made the right choice. 


Is the ingredient diacetyl and diethylene glycol (DEG) used in EasyPuff E liquids?
No, there is no diacetyl and diethylene glycol in our liquids specifically, the concern is with Diacetyl. Diacetyl is sometimes used to add a buttery flavour to foods or e liquids but has been proven to cause health problems in some cases. Again, our Easy Puff products DO NOT contain Diacetyl. 


Easypuff e-liquids may or may not contain nicotine, there are three primary ingredients in our juice. 
 A: Propylene Glycol 

 B: food grade Natural flavours. 

 C: Vegetable Glycerin


Below is a basic example of a full breakdown of the ingredients for a bottle of zero nicotine EasyPuff e-liquid.

Ingredients contain: Propylene Glycol 74%, Vanilla Extract 11%, Malic acid 3%, 3-Methylcyclopentane-1, 2-dione 2.5% ,Piperonal 1.5% ,Damascenone 0.2% ,Acetylpyrazine 1%,Rose oil 1.5% ,Rhodinol 0.3% ,Eleutheroside E1 5%

All our juices are consistent with this formula, however, the flavour differs in each bottle so instead of vanilla extract it might be cherry or a tobacco flavour. Also, some juices have a higher % of vegetable glycerin this makes the liquid thicker and easier to use with high-powered vaporizers. 


What is Propylene Glycol? 
Propylene glycol is a colourless liquid which is nearly odourless but possesses a faintly sweet taste, at room temperature, it becomes a liquid and can exist in the air as a vapour. Propylene glycol is a chemical made by reaction of propylene oxide with water. Propylene glycol is used safety a number of consumer items, such food products, makeup animal feed, soft drinks, toothpaste and are deemed safe for human consumption according to FDA. 

Isn't Propylene glycol used in antifreeze? A number of articles over the years by the media has misinformed consumers about propylene glycol, that it is the active ingredient in antifreeze, which has some truth but they fail to tell you that it's used in non-toxic antifreeze for environmental proposes. It acts as a binder to keep everything in place. Most of us are exposed to propylene glycol on daily basis. When absorbed into our bodies in small amounts glycol is quickly metabolized and eliminated through our metabolic pathways like sugar. 


Does EasyPuff manufacture their e-juice in Australia or New Zealand?
Answer: No, however, we do develop our flavours in-house ourselves then we send our recipes to a reputable e-juice manufacturer to produce for us. 


Why does EasyPuff do this?
Our products are manufactured in a certified facility with strict Quality control systems in place.This guarantees our customers get a premium product every time. Our partners have been manufacturing e-liquid for over 8 years now and have 3 large manufacturing plants in China and Europe they have over 310 TPU compliant e-juices throughout Europe with Safety Standards GMP, HACCP, ISO, KFDA, TUV MSDS formula. 

Recommended Use

This product is intended for use solely with refillable electronic cigarettes always shake the refill bottle well before refilling the e-cigarette device. Please do not drink this product and avoid direct contact with the skin and eyes. 


Storage Conditions

Keep the container tightly closed in an upright position, store the product at an ambient temperature (between 18-30c) keep away from direct sunlight. Do NOT refrigerate or freeze or store the product above 30c 


Due to propylene glycol: 

Adverse effects may occur in Patients treated with disulfiram or metronidazole
Individuals with history of atopy, allergic rhinitis ( hay fever) or childhood eczema may be susceptible to developing allergic reactions
Lactic acidosis may occur when propylene glycol is consumed by children, pregnant women and patients with hepatic or renal failure
Due to glycerol:  

Chances of dehydration are increased in elderly or already dehydrated patients.
Caution must be observed in diabetic patients as when metabolised glycerol may cause slight hyperglycaemia and glycosuria.


Specific Risk Groups 

This product is not recommended for use by children and pregnant or lactating women.  


Possible Adverse Effects

New uses of electronic cigarettes may experience dry throat, dry cough, mild pain or irritation of the mouth or respiratory tract. If symptoms become severe or last for more than 48 hours, please see a general practitioner and stop using EasyPuff products immediately. Possible nicotine withdrawal adverse effects - irritable or aggression, feeling low, anxiety restlessness, poor concentration, increased appetite or weight gain, urges to smoke (craving) night time awakening or sleep disturbance, lowering of heart rate. 



This product may contain Nicotine (if ordered that way) which is a highly addictive substance and is thus not recommended for use by non-smokers. No other ingredient of this product is known to be addictive. 



This product contains Nicotine (if ordered that way) which may produce toxic effects if consumed orally, especially in infants and children. Please DO NOT drink this product. In case it is consumed, please take a print out of this page this with you to your GP immediately. In case of contact with skin, rinse immediately with cold running water of at least 15 minutes. 


Reporting Adverse Effects

If you experience any side effects as a result of using EasyPuff products please help us by informing us about it so that we can continue to improve to safety of our products 


Information Of The Producer

EasyPuff house brands e-juice vapors range 30ml, Easy juice 10ml and cloud chaser ranges are manufactured by Dekang biotechnology ltd for EasyPuff holdings ltd which is a registered New Zealand company registration number  9429041936924 

EasyPuff holdings ltd 

Tel:+64 7 925 0904

E-mail: support@easypuff.co.nz


!! WARNING !! 


Q. How does an electronic cigarette work?


A. The cartridge holds the liquid. When the cartridge is inserted into the e-cig, the cartridge filler (polyester soaked in e-liquid/juice) makes contact with the atomizer’s bridge. Using gravity and capillary action, juice is absorbed via the atomizer bridge into the atomizer’s steel mesh reservoir where it sits. This is when user input is required.


When the user inhales on the E-cig, this action “pulls” the liquid from the atomizer’s reservoir into the ceramic atomizer pot. This liquid is then absorbed by the aromatic polyimide wick (which is situated inside the ceramic pot). At the same time, the device is heating the coil around the wick and therefore heating the liquid until it becomes a vapour. This vapour is drawn up through the E-cig and out of the mouthpiece.


Without the user’s “sucking” action, no more liquid is drawn into the pot or absorbed by the wick.


Q. How do E-Cigarettes compare in cost to regular tobacco smoking?


A. An E-Cigarette cartridge lasts about 10-12 times longer than a traditional tobacco cigarette.  Economically, the E-Cigarette can cost significantly less than standard tobacco, with a real  40% - 60% saving possible with the right E-cigarette.



Q. How does E-Smoking compare to regular tobacco smoking?


A. From a physical sensation perspective, they are remarkably similar, which is why it is an excellent substitute or alternative to tobacco smoking. One of the challenges in transitioning from tobacco cigarettes to E-cigarettes is that users have to prepare in advance. E-Cigarettes need a charged battery to operate. To make the batteries last all day, chargers are available that plug into household power, a car, or even your USB port on a computer. Carrying a back-up battery is also recommended.


Users will also want to keep a supply of cartridges on hand to replace used cartridges. These can be pre-assembled flavourings and nicotine levels, or mixed from a bulk container to meet the user’s flavour and nicotine expectations. An accessory kit and instruction booklet will advise the user on maintaining their unit.



Q. Is there anything else I should look out for?


A. Simply put, not all manufacturers have good, quality products across the board. Their products can vary widely in price and quality. Sometimes certain components from one manufacturer are better than the same component from a different manufacturer. Our advice is to look at the reviews and shop locally via Australian and New Zealand distributors.


Availability can be another problem. Often, the supplier will indicate that they have certain units in stock, but because of high demand, they can be sold out well into the future. Be sure the supplier has stock on hand, otherwise it may take weeks to receive a unit. Smokers are typically used to certain levels of nicotine daily, so maintaining a supply is often a priority.



Q. How do you know which components are the best?


A. The challenge becomes which units are of good quality and which components are going to hold up over time, and finding a reputable supplier that will offer a good warranty. Find a supplier that has done the homework of testing and quality-assuring products for you.



Q. What do E-Cigarettes Cost?


A. Price can vary widely for what can seem like the same product, depending on the supplier. The problem here again is how to know which components you are getting, and that they are a good quality and value. We believe our products offer the best quality at the best prices.



Q. How long does the battery last?


A. The battery will generally last for an entire day for the average smoker. However, the starter kit comes with two batteries so you can always have a fresh battery ready on the charger when the other one loses its charge.



Q. How do I know when I need to charge the battery?


A. The LED on the end of the battery will flash approximately 8 times to let you know that it needs to be recharged.



Q. What Are Cartomizers / Cartridges? 


A. A cartomizer is a single unit in the electronic cigarette which incorporates both the cartridge and the atomizer. The atomizer is needed to produce the vapour and the cartridge holds the e-juice or the flavour which will ultimately turn into vapour you puff. For simplicity, we'll refer to that single unit as a cartridge.



Q. How long does a cartridge last?


A. Each cartridge is comparable to about 10-12 traditional cigarettes.



Q. How do I know when the cartridge is empty?


A. When the vapour produced begins to decrease, it is time to replace the cartridge.



Q. How do I change the cartridge?


A. You simply screw off the old cartridge and dispose of it. Then remove the new cartridge from its protective sleeve, remove the cap, and screw the new cartridge back on to your battery and you are ready to continue smoking.


Q. How old do you have to be to order the Electronic Cigarette?


A. The order and use of the Electronic Cigarette is FORBIDDEN to people younger than 18 years of age.



Q. Who should use the Electronic Cigarette?


A. Electronic Cigarettes should be used only by those who are already smoking traditional tobacco cigarettes. We do not encourage non-smokers to begin smoking with the Electronic Cigarette. Our goal is to provide a much safer alternative to current smokers, and not to encourage non-smokers to start. Not smoking at all is always the healthiest choice! Also, women who are pregnant should not smoke, not even an Electronic Cigarette. However, if you are absolutely unable to quit smoking, the Electronic Cigarette would be a safer alternative to tobacco cigarettes.


Q. Is the Electronic Cigarette an approved "quit smoking" device?


A. The Electronic Cigarette is not an approved "quit smoking" device.



Q. Does the Electronic Cigarette have on on/off switch?


A. The Electronic Cigarette does not have an on/off switch. The smart chip inside the cigarette detects the presence of flowing air when you puff on the cigarette which turns the cigarette on and allows it to operate. Once you stop inhaling on the cigarette, the smart chip notices the lack of airflow and turns off the cigarette. Therefore, it is an automatic process so you never have to worry about having left it on and your battery draining.



Q. Where can I use an e-cigarette?


A. The Electronic Cigarette can be used practically anywhere. It has no flame and no combustible material, nor does it contain tobacco or produce second-hand smoke so it does not fall under the Clean Indoor Air Acts (smoking ban) which applies in Australia or New Zealand. Please bear in mind that many establishments are privately owned and it is up to the management whether or not to allow the use of E-cigs on their premises. Often, once they know what it is and how it works, many will agree to allow you to continue using your E-cig, it is good manners to ask first.



Q. Does Easypuff sell the best Cartridges?


A. Cartridges form an integral part of electronic cigarette smoking. The quality of vapour depends largely on the type of cartridge you use. Hence, when we speak of best cartridges we mean that you must find a cartridge which gives you the best vapour experience.There are lots of different cartridge manufacturers, and as a smoker, you need to find the best cartridges to satisfy yourself, in terms of vapour, flavour, and nicotine. That can take some experimenting, and purchasing a cartridge pack offering multiple flavours may be a good initial investment.


We also recommend that you read our product reviews to find the one that is likely to give you the best return for your money.



Q. Cartridge Compatibility


A. There are a lot of different manufacturers of cartridges. Before you order the best cartridges make sure to run a compatibility check with the model of battery / electronic cigarette that you are using. 


Easy Puff electronic cigarettes or e-cigs. Available from Easy Puff Australia. e cigs, e-cigs, e-cigarettes, are a safer alternative to smoking. Easy Puff Electronic cigarette  cartridge refills, similar to Green Smoke, Greensmoke, Clean Smoke, Cleansmoke
Easy Puff Vapor Mods & E-Juice